DELIVERY TO EUROPEAN UNION
Courier service.
Orders made on a working day (Monday to Friday) before 15:00 will be processed on the same day. The courier service will deliver your parcel within 5-14 working days. If you make a purchase after 15:00, the order will be processed the next working day. Purchases made on Fridays after 15:00 and on Saturdays, Sundays, and public holidays will be processed the next working day.
Receiving the parcel
The parcel will be delivered to the receiver to the location they have listed. It does not matter if it is your place of residence or employment. You can also choose the period of time when you would like to get your parcel delivered.
DELIVERY OUTSIDE EUROPEAN UNION
Courier service.
Orders made on a working day (Monday to Friday) before 15:00 will be processed on the same day. The courier service will deliver your parcel within 7-21 working days. If you make a purchase after 15:00, the order will be processed the next working day. Purchases made on Fridays after 15:00 and on Saturdays, Sundays, and public holidays will be processed the next working day.
Receiving the parcel
The parcel will be delivered to the receiver to the location they have listed. It does not matter if it is your place of residence or employment.
Additional costs such as duties, taxes etc.
The purchaser is responsible for paying the additional costs such as duties, taxes, and customs clearance fees for shipments outside the European Union countries.
DELIVERY TO FINLAND
SmartPOST parcel machines are located in different places all over Finland and by using this parcel delivery method, you can choose the location most convenient for you.
Orders made on a working day (Monday to Friday) before 15:00 will be shipped out on the same day. To Helsinki parcel machines they arrive within 2-3 working days, other Finnish parcel machines they arrive within 3-5 working days. If you make a purchase after 3 p.m., the parcel will be delivered to the selected parcel machine the working day after the next working day. Purchases made on Fridays after 15:00 and on Saturdays, Sundays, and public holidays will be processed the next working day.
Receiving the parcel
As soon as the parcel has arrived at the destination parcel machine, an SMS with all the necessary instructions on how to receive the parcel will be sent to the mobile phone number listed in the order. Then, you need to go to the respective parcel machine and enter the code received in the SMS on the touch screen display of the parcel machine. This will open the right locker door and the parcel is yours! The parcel needs to be picked up within seven days from its arrival at the parcel machine.
Locations and opening hours of the parcel machines
DELIVERY TO ESTONIA
When ordering from BsaB, you have four options for receiving your parcel in Estonia:
SMARTPOST PARCEL MACHINE
Convenient, fast, and 100% weatherproof.
SmartPOST parcel machines are located in different places all over Estonia and by using this parcel delivery method, you can choose the location most convenient for you.
If you want to receive the parcel the next day, you will have to make a purchase on a working day (Monday to Friday) before 3 p.m. In this case, the parcel is expected to arrive at the destination the next day. If you make a purchase after 3 p.m., the parcel will be delivered to the selected parcel machine the working day after the next working day. Purchases made on Fridays after 3 p.m. and on Saturdays, Sundays, and public holidays will also be delivered to selected parcel machines the working day after the next working day.
Receiving the parcel
As soon as the parcel has arrived at the destination parcel machine, an SMS with all the necessary instructions on how to receive the parcel will be sent to the mobile phone number listed in the order. Then, you need to go to the respective parcel machine and enter the code received in the SMS on the touch screen display of the parcel machine. This will open the right locker door and the parcel is yours! The parcel needs to be picked up within seven days from its arrival at the parcel machine.
Locations and opening hours of the parcel machines
Loading times of the parcel machines
PARCEL FROM THE POST OFFICE
Pick up the parcel from the post office of your choice.
Eesti Post offers a convenient and customer-friendly solution to parcel delivery — instead of having the parcel delivered to a parcel machine, you can have it delivered to a post office of your choice. This does not have to be the post office nearest to your place of residence.
If you want to receive the parcel the next day, you will have to make a purchase on a working day (Monday to Friday) before 3 p.m. In this case, the parcel is expected to arrive at the destination the next day. If you make a purchase after 3 p.m., the parcel will be delivered to the selected post office the working day after the next working day. Purchases made on Fridays after 3 p.m. and on Saturdays, Sundays, and public holidays will also be delivered to selected post offices the working day after the next working day.
Receiving the parcel
As soon as the parcel has arrived at the destination post office, a notice will be sent to the mobile phone number and e-mail address listed in the order. A second notice will be sent five days after the initial notice. The parcel will be stored in the post office for 15 calendar days.
SMARTKULLER DOOR-TO-DOOR COURIER SERVICE
For those who appreciate convenience and simplicity.
Would you like to receive the parcel without leaving the house? If you make a purchase on working days (Monday to Friday) before 3 p.m., the courier service will deliver your parcel the next day. If you make a purchase after 3 p.m., the parcel will be delivered to your doorstep the working day after the next working day. Purchases made on Fridays after 3 p.m. and on Saturdays, Sundays, and public holidays will also be delivered to you the working day after the next working day.
Receiving the parcel
The parcel will be delivered to the receiver to the location they have listed. It does not matter if it is your place of residence or employment. You can also choose the period of time when you would like to get your parcel delivered. In the morning of the day of delivery, you will be sent an SMS with the exact time of delivery to the mobile phone number listed in the order. The courier will call the receiver 15 minutes before arrival.
The accuracy of SmartKULLER parcel delivery varies by 30 minutes. If the courier fails to deliver the parcel to the receiver on the first attempt, they will agree on another time, if necessary. The receiver may also choose to have the parcel delivered to the parcel machine of their choice at no extra cost.